Kōrero | General enquiry call

Cancellation Policy

Please read these booking and cancellation terms. A copy is in the FAQs section of the website. 1) WHEN BOOKING A place in our schedule is reserved exclusively for the booking. Preparation for the appointment starts in advance of the appointment. We will be ready at the booked time. Please ensure you want to buy before you purchase. 2) CANCELLATIONS Cancellations, including change of mind, unforeseen circumstances, and unwellness, are not refunded. We understand 'stuff happens' and, where possible offer alternatives below. a) Cancellations with 48 hours prior notice, you can: Reschedule to a new date and time for use within 3 months, find another person to use your same booked date and time, transfer to a Gift Card for use within 3 months, or donate forward to a person in need of the service. b) Cancellations within 48 hours of a booked appointment, you can: Find another person to use your same booked date and time at no loss of payment. Otherwise, 50% of the $ value of the booking is forfeited. With the remaining balance, you can reschedule to a new date and time for use within 3 months, transfer to a Gift Card for use within 3 months, or donate forward to a person in need of the service. 3) RESCHEDULING Where rescheduling is possible, click the 'view appointment details' link in your confirmation email. Rescheduling is subject to availability. 4) LATE ARRIVAL If you are running late, text or call as soon as you know. Depending on the practitioner's schedule it will be at our discretion whether or not we can accommodate a rollover of time. Refunds are not given for time missed. 5) NO SHOWS No refunds or alternative options are given for missed appointments without notification. 6) SICK If you are physically unwell you can: Reschedule to a new date and time for use within 3 months, find another person to use your same booked date and time, transfer to a Gift Card for use within 3-months, or donate forward to another person. 7) RECORDING There will be no photographs, video recordings or audio recordings of the workspace, discussions, treatment or work being undertaken during sessions without both the practitioner's and client's prior permission. 8) If we cannot provide service on your booked and paid-for appointment, we will contact you to make alternative plans, which may include a full refund. Thank you.

Contact Details